Booking and Stay Conditions
Useful information
On this page you will find the conditions that apply to your stay at the Corallo Wellness Hotel in Diano Marina: what is included in the price, how to confirm your booking, our cancellation policy and the payment methods.
Please read them carefully before booking: by booking, you accept these conditions.
If you have any questions, our staff will be happy to help. You can also find answers to our frequently asked questions.
What is included in the price
Half board and full board include:
- Sweet and savoury breakfast buffet
- Menu with a wide choice of Ligurian dishes, meat and fish
- Room with balcony, private bathroom, TV, telephone, safe, hairdryer, mini-fridge and air conditioning
- Bar with lounge, reading room and TV room
- Wi-Fi and internet point in the lobby
- Free use of bicycles, subject to availability
- Bar terrace and garden
- 24-hour front desk service
- In summer, access to the swimming pool of the nearby Hotel Raffy, subject to availability
What is not included in the price
- Drinks: you can add the “Drinks included with meals” package for €15 per room per day.
- Hotel car park: for a fee, with limited spaces, to be booked in advance and subject to availability. Rate: €9 per day; €15 per day in August and in high season. Private parking is entirely at the vehicle owner’s own risk: the fee entitles you to park in the area, not to custody of the vehicle. The hotel accepts no liability for theft, damage, fire or other incidents involving people, belongings or vehicles.
- Wellness Centre: on the 4th floor, adults only. See the detailed Spa Regulations page.
- Beach service: through agreements with nearby beach clubs. It is included only in offers where this is expressly stated. See the Beach section.
- Pets: small and medium-sized dogs are welcome for a supplement.
- Tourist tax.
Promotions cannot be combined. When confirming, please read the conditions of the option you have chosen.
How to book and confirm your booking
We will be happy to answer your booking requests made through the booking form on our website, or by e-mail and telephone.
You can also book directly with our online booking system.
- Your booking will be confirmed once we receive a deposit equal to 30% of the total cost of the stay, which you can pay by postal order, bank transfer, credit card and/or PayPal.
- Deposits will be credited to your final bill net of the bank charges for the transaction.
- The confirmation deposit paid to secure the booking will be forfeited in case of late cancellation; in addition to retaining the deposit, the hotel may request payment of the full price of the booked stay or of any greater loss suffered, whatever the reason for the cancellation, which must always be notified in writing by e-mail to info@corallohotel.it.
Here are our bank details if you prefer to pay the deposit by bank transfer:
BANK TRANSFER
QUADRIFOGLIO DI ESCH RENATE E C. SAS
IBAN: IT47E0306949000615280785227
BANCA INTESA
FIL. DIANO MARINA
By postal order to:
POSTAL ORDER
CORALLO WELLNESS HOTEL
Via dei Gigli 5
18013 DIANO MARINA (IM)
The payment reference for postal orders and bank transfers must include the booking details (the name under which the booking was made, the arrival date and the departure date).
Cancellations must be sent by e-mail to info@corallohotel.it and are valid only once we have confirmed them in writing. No other form of communication will be accepted for freezing the deposit.
The balance can be paid at the hotel on arrival, after registration at check-in, or at the latest the day before departure, by credit card, debit card or cash.
Cheques and bank transfers are not accepted. We do not accept American Express, Satispay or any other payment method not listed in our confirmation messages.
New cancellation policy
UNUSED DEPOSITS AND ADVANCE PAYMENTS WILL BE CREDITED TOWARDS YOUR NEXT STAY AT OUR CORALLO WELLNESS HOTEL (you can cancel your stay free of charge up to 14 days before arrival – for some high-season periods an additional cancellation fee may apply). The deposit will not be refunded under any circumstances, since the cancellation does not depend on us and we cannot assess individual personal circumstances.
In case of early departure or late arrival, a charge of up to 3 nights of the room price may be applied, in accordance with the “Hotel Customs and Practices” of the Imperia Chamber of Commerce.
Meals not taken will not be deducted from the cost of the stay.
Payment of the deposit finalises the hotel contract (whether verbal or written) and legally binds both parties to all the agreements made, including ancillary or additional services such as parking or a reserved beach spot, provided they were clearly agreed. If beach and parking were included in the offer, or requested and confirmed, they form an integral part of the contractual package and are not refundable in case of cancellation, even partial.
Additional services are subject to the same cancellation conditions as the booked stay. For late cancellation of one or more services, the agreed amount will be retained as compensation for the unused beach spot and/or parking space, Spa entry and booked treatments.
Payment methods
Guests are kindly asked to tell us their chosen payment method on arrival and to settle their bill at least the day before departure.
- The hotel bill can be paid by debit card, Visa or Mastercard credit card, and in cash up to a maximum of €1,999.00. Cheques are not accepted.
- Guests who did not pay a deposit when booking are kindly asked to pay an advance on arrival at the hotel.
- Our prices may change during sporting events or special events; the tourist tax is not included.
VAT, TAXES AND DUTIES ADJUSTMENTS
In the event of changes to VAT or to any other tax or duty included in the prices applied, or connected with the services offered by the Hotel (for example, but not limited to, the tourist tax), these will be charged in accordance with current law, in addition to the agreed rates.
By booking, you accept the above conditions, expressly waiving any different conditions set by NEXI or by any other issuer of the credit card used.
Deposit and stay insurance
You can insure the deposit or the whole stay at Hotel Corallo with Booking Protection by Allianz Assicurazioni.
If you cancel, the insurance allows you to obtain a refund of the amounts paid directly from Allianz, according to the policy terms, so you can book with peace of mind.
Currently, there are no offers available!
Contact us directly to discover promotions and opportunities tailored for you.
Special Offers
Depending on the period here you will find our best offers for your relaxing moments
Day Spa offers in Diano Marina
Special Offers Children Discounts
Special Offer pet Friendly Hotel